Digital transformation is accelerating across all industries, with business technology both a catalyst and an enabler
Executives, employees and customers are increasingly influential in determining the direction of enterprise ICT
These changes have a significant impact on the ICT value chain, which must be recast to stimulate innovation from the outside-in
Contrary to the hearsay of pessimists, the IT department is not dead, but a command and control approach is untenable
How is cloud, mobility, big data affecting product development?
How is consumerization driving innovation?
How can CIOs establish a role as a trusted advisor on ICT-enabled innovation, and collaborate with functional business heads?
As innovation becomes more open and externalized, what is the role and opportunity for partners?
Should the CIO take the lead on digital innovation?
Why are many CIOs still focused on basic IT services?
How can a CIO add real value to the business?
How do successful organizations manage innovation?
Key topics: cloud, virtualization, integrated systems, IT Service Management, infrastructure services, data center, next-generation networks, storage, application services, software lifecycle.
A look at how cloud services (IaaS, PaaS, SaaS, and cloud advisory services) are impacting enterprise customers and how those services are being deployed.
Leveraging recent results from our Cloud Services survey of large enterprise cus-tomers, we’ll explore how cloud services is influencing trends in outsourcing, sourcing models, IT management, and governance
Cloud is poised to transform how IT ser-vices are deployed, managed and deliv-ered – we’ll review whether customers are prepared for these changes, based on our survey data
Will hybrid cloud always be the predominant model?
Are cloud services fit for mission-critical workloads?
What is the impact of cloud on the IT organization?
Exceptional experiences of constant innovation win; business as usual doesn’t
Understand the deep rooted constraints; break down the real innovation barriers
Proactively blur Dev & Ops; rapidly build, deploy & lifecycle-optimize exceptional experiences
HCL’s Enterprise of the Future’ frameworks to transform to a future ready IT infrastructure
Next Generation Data Center & Workspace Services
Enabling employees to work from anywhere & on any device
Latest cloud adoption strategy for CIOs and CTOs
Key topics: Big Data, analytics, data quality, data integration, content management, search, information governance, business intelligence, data warehousing, archiving.
Why analytics is no longer a luxury for doing intelligent businesses.
Pervasive BI as a driver for actionable analytics.
Importance of treating your data as a first-class citizen.
Analyzing your business in a world of big and fast data.
Where will analytics have the greatest impact?
Which industries are leading the way?
Will analytics create entirely new oppor-tunities?
Key topics: customer experience, marketing automation, contact center, unified communications, social media, CRM, gamification, smart cities, customer analytics, workforce optimization
Winning customers and keeping them for the long term - Explore what it takes to succeed over the distance, the part played by CRM and CEM and why these are insufficient alone
Examples of firms that appear to have overcome the challenge to be persis-tently relevant to their existing cus-tomers and how they attract new ones.
An overview of the technology land-scape and how it can be utilised to drive growth and ensure continued relevance
What lies behind a ‘great’ customer experience?
How can businesses build customer loy-alty?
What is the impact of the mobile/social customer?
Major market trends and capabilities are converging: Big data, mobile, cloud and social. Organisations are now bringing technologies, people and analytics together
Find new ways to build strong relationships with the customer as never before
Understand the latest trends in the market and hear the experiences of the very first customer adopters of these new technologies. Explore how some industries are turning every customer interaction into an opportunity
How can customer insight be ‘operationalized’?
Effective insight distribution
Where does customer insight fit into enhancing the customer experience?
Free, frank and open discussion – These sessions are designed to closed door and will not be recorded. Chatham House Rule will be in effect throughout the sessions
Facilitation by subject experts who are able to go beyond the surface issues and help assess the real impact for your organisation.
No product pitches – The Senior Leadership Stream is designed to maximise your time out of the office and as such this stream will only focus on exploring the best practice and innovation achieved by your peers.
What are the top 3 initiatives and projects that have made an impact in your organisation this year?
What factors explain the impact and the project success?
What lessons are worth sharing with other CIOs?
Key topics: enterprise architecture, portfolio management, IT governance, IT planning, innovation management, security, risk management, information governance, business continuity, licensing, IT financial management, contract management and procurement.
Maintaining security is a constant challenge in a complex threat environment
Better protection is required from the most visible of threats as well as advanced stealth approaches
What changes and improvements should organizations be demanding from their security providers?
Failure to protect sensitive information will have a negative impact on the perception of an organization
The DevOps and continuous delivery landscape
The enterprise context - need for DevOps processes and tooling
The changing software development scenario - how can continuous delivery help?
The bottom-line - shorten the feedback loop to innovate
Assisting organizations with planning and executing change
Successful utilization of enterprise architecture demands organization-wide buy-in
Focus on supporting the needs of the organization, as well as the building of models