Ovum Industry Congress - Day One Programme
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08:00
Registration and Coffee
09:00
Ovum Welcome and Keynote Presentation: IT from the outside: Where executives, employees and customers are leading your information systems
Digital transformation is accelerating across all industries, with business technology both a catalyst and an enabler
Executives, employees and customers are increasingly influential in determining the direction of enterprise ICT
These changes have a significant impact on the ICT value chain, which must be recast to stimulate innovation from the outside-in
Contrary to the hearsay of pessimists, the IT department is not dead, but a command and control approach is untenable
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Tim Jennings
Research Fellow & Chief Analyst
Ovum
09:45
Keynote Presentation: An Intelligent Future: Managing Technology-led Innovation
How is cloud, mobility, big data affecting product development?
How is consumerization driving innovation?
How can CIOs establish a role as a trusted advisor on ICT-enabled innovation, and collaborate with functional business heads?
As innovation becomes more open and externalized, what is the role and opportunity for partners?
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Paulo de Sá
Vice President IT Services
Unilever
10:15
Industry Leaders Panel Discussion: Chief Innovation Officer, Chief Digital Officer, or Caretaker of IT Operations: whither the role of the CIO?
Should the CIO take the lead on digital innovation?
Why are many CIOs still focused on basic IT services?
How can a CIO add real value to the business?
How do successful organizations manage innovation?
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Moderator: Gary Barnett
Principal Analyst
Ovum
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Panellist: Ian Cox
IT Director
Sony
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Panellist: Paul Haley
CIO
City University
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Panellist: John Linwood
CTO
BBC
11:00
Coffee and Exhibition
Attend any stream
- Transforming Infrastructure & Services
- Information Management & Analytics
- Optimizing Customer Experience
- OVUM Senior Leadership Stream
High quality services are a business priority, but cloud, shared services, and flexible outsourcing arrangements now provide a wider range of available options. This track explores how organizations can provide an agile infrastructure and delivery platform capable of reacting to changing business requirements.
Key topics: cloud, virtualization, integrated systems, IT Service Management, infrastructure services, data center, next-generation networks, storage, application services, software lifecycle.
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11:45
Ovum presentation: The Debate is Over: Cloud Services Belong in Corporate IT
A look at how cloud services (IaaS, PaaS, SaaS, and cloud advisory services) are impacting enterprise customers and how those services are being deployed.
Leveraging recent results from our Cloud Services survey of large enterprise cus-tomers, we’ll explore how cloud services is influencing trends in outsourcing, sourcing models, IT management, and governance
Cloud is poised to transform how IT ser-vices are deployed, managed and deliv-ered – we’ll review whether customers are prepared for these changes, based on our survey data
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John Madden
Principal Analyst - IT Services
Ovum
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Ian Brown
Senior Analyst
Brown
12:15
Panel Discussion:Technology on demand: how much of traditional IT will end up in the cloud? (45 mins)
Will hybrid cloud always be the predominant model?
Are cloud services fit for mission-critical workloads?
What is the impact of cloud on the IT organization?
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Moderator: Roy Illsley
Principal Analyst
Ovum
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Panellist: Peter Clarke
CTO
Isle of Mann Government
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Panellist: John Finch
CIO
Experian
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Panellist: Laurent Lachal
Senior Analyst
Ovum
13:00
Lunch and Exhibition
14:15
Accelerate Innovation with Wiser Dev & Smarter Ops
Exceptional experiences of constant innovation win; business as usual doesn’t
Understand the deep rooted constraints; break down the real innovation barriers
Proactively blur Dev & Ops; rapidly build, deploy & lifecycle-optimize exceptional experiences
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Kobi Korsah
EMEA Product Marketing Director
CA Technologies
14:45
An Intelligent Future: Enterprise of the Future and integrated systems
HCL’s Enterprise of the Future’ frameworks to transform to a future ready IT infrastructure
Next Generation Data Center & Workspace Services
Enabling employees to work from anywhere & on any device
Latest cloud adoption strategy for CIOs and CTOs
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Ashish K Gupta
Senior Vice President, Head of Infrastructure Services
HCL Technology
15:15
Managing a service-centric approach
Why is a Service Centric IT approach important?
What are the challenges? Is it right for all IT departments?
What are the benefits?
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Steve Beaumont
Global SRP Solution Marketing Manager
PLANVIEW
New sources of data are providing improved strategic insights, optimizing processes, and informing operational decisions. This track examines the cultural, process and technology changes that are required for a business to exploit its information assets, and apply analytics to create business value.
Key topics: Big Data, analytics, data quality, data integration, content management, search, information governance, business intelligence, data warehousing, archiving.
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11:45
Ovum presentation: Exploiting information for Business Insight
Why analytics is no longer a luxury for doing intelligent businesses.
Pervasive BI as a driver for actionable analytics.
Importance of treating your data as a first-class citizen.
Analyzing your business in a world of big and fast data.
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Madan Sheina
Lead Analyst, Information Management Software
Ovum
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Surya Mukherjee
Lead Analyst, Technology
Ovum
12:15
Industry Panel Discussion:Can analytics be a game changer for industry processes?
Where will analytics have the greatest impact?
Which industries are leading the way?
Will analytics create entirely new oppor-tunities?
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Moderator: Nicole Engelbert
Practice Leader, Industry Technologies
Ovum
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Stuart Ravens
Principal Analyst – Utilities
Ovum
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Daniel Mayo
Practice Leader – Financial Services Technology
Ovum
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Charlotte Davies
Lead Analyst - Healthcare
Ovum
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Ian Charlesworth
Director
Ovum IT Research and Analysis
13:00
Lunch and Exhibition
14:15
Presentation: Data management and analytics L&T, Financial Services Client
14:45
Mobile BI and Big Data
How do we take Big Data that last mile?
Build once deploy anywhere, why cross-platform
Compatibility is so important
Not just Gorgeous, but Genius
Why the BYOD movement is gaining momentum
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John Sands
UK Evangelist
QlikView
15:15
Who's Afraid of the Big Bad Data Wolf? Big Data & Data Quality
The current gulf between old and new data management worlds
Why the successful exploitation of Big Data depends on data quality
The pitfalls of getting it wrong and how to get it right
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Nigel Turner
VP Information Management Strategy
Trillium Software
Optimizing the customer experience has become a business priority across all sectors, requiring both tactical and transformational approaches to deliver superior value to clients, consumers, or citizens. This track investigates strategies to enhance customer engagement, and to build a customer adaptive enterprise.
Key topics: customer experience, marketing automation, contact center, unified communications, social media, CRM, gamification, smart cities, customer analytics, workforce optimization
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11:45
Ovum presentation: Building the customer adaptive enterprise
Winning customers and keeping them for the long term - Explore what it takes to succeed over the distance, the part played by CRM and CEM and why these are insufficient alone
Examples of firms that appear to have overcome the challenge to be persis-tently relevant to their existing cus-tomers and how they attract new ones.
An overview of the technology land-scape and how it can be utilised to drive growth and ensure continued relevance
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Jeremy Cox
Principal Analyst - CRM
Ovum
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Aphrodite Brinsmead
Senior Analyst, Customer Experience & Interaction
Ovum
12:15
Industry Panel Discussion:Is customer experience more important than customer relationship?
What lies behind a ‘great’ customer experience?
How can businesses build customer loy-alty?
What is the impact of the mobile/social customer?
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Moderator: Carter Lusher
Research Fellow & Chief Analyst Software - Enterprise Solutions
Ovum
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Panellist: Chris Airey
CIO
Lifesyle Services Group
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Panellist: Senior Representative
QlikView
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Panellist: Aphrodite Brinsmead
Senior Analyst, Customer Experience & Interaction
Ovum
13:00
Lunch and Exhibition
14:15
Digital Convergence brings relevance to Big Data Analytics
Major market trends and capabilities are converging: Big data, mobile, cloud and social. Organisations are now bringing technologies, people and analytics together
Find new ways to build strong relationships with the customer as never before
Understand the latest trends in the market and hear the experiences of the very first customer adopters of these new technologies. Explore how some industries are turning every customer interaction into an opportunity
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Lauren Walker
Big Data Analytics Solutions Lead
IBM UKI
14:45
Digital marketing transformation: How IT can traverse the marketing divide
Digital marketing transformation: How IT can traverse the marketing divide
How digital marketing is changing
What marketers want & need from IT
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Adrian Drury
Practice Leader, Consumer IT & Integrated Media
Ovum
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Gerry Brown
Senior Analyst, Connected Customer & Mar-keting Technology
Ovum IT
15:15
Panel Discussion Optimizing customer insight in vertical industries.
How can customer insight be ‘operationalized’?
Effective insight distribution
Where does customer insight fit into enhancing the customer experience?
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Moderator: Daniel Mayo
Practice Leader – Financial Services Technology
Ovum
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Andrew Brosnan
Senior Analyst
Ovum
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Charles Juniper
Senior Analyst, Financial Services Technology
Ovum
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Warren Wilson
Practice Leader, Energy
Ovum
The Ovum Senior Leadership stream is designed to address those big picture issues facing the ICT leaders in your organisation. This C-Level only stream will focus on those areas with business wide ramifications and will help to equip senior executives to better overcome them. For further details on the Senior Leadership Stream or if you’re interested in attending then please contact Ovum’s Head of Production, Chris Chapman at chris.chapman@ovum.com.
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11:45
Interactive facilitated discussion: Better, faster, less costly and less risk - The new logic of ICT projects
Budget realities and rising user expecta-tions are driving new approaches to ICT-enabled business projects. Agile project thinking and iterative imple-mentation is replacing the multi-year waterfall method. This session will explore trends and lead-ing practices for exploiting ICT to achieve business outcomes. How do these sessions work?Free, frank and open discussion – These sessions are designed to closed door and will not be recorded. Chatham House Rule will be in effect throughout the sessions
Facilitation by subject experts who are able to go beyond the surface issues and help assess the real impact for your organisation.
No product pitches – The Senior Leadership Stream is designed to maximise your time out of the office and as such this stream will only focus on exploring the best practice and innovation achieved by your peers.
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Facilitator: Steve Hodgkinson
Research Director, Public Sector
Ovum
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Facilitator: Joe Dignan
Chief Analyst – Public Sector Technology
Ovum
13:00
Ovum Senior Leadership Strategy Lunch
14:15
Interactive facilitated discussion: “Stuff That just works!” Tales of success from the frontline of ICT-enabled business change
What are the top 3 initiatives and projects that have made an impact in your organisation this year?
What factors explain the impact and the project success?
What lessons are worth sharing with other CIOs?
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Facilitator: Steve Hodgkinson
Research Director, Public Sector
Ovum
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Facilitator: Joe Dignan
Chief Analyst – Public Sector Technology
Ovum
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15:45
Coffee and Exhibition
Enterprise IT Management.
In today’s complex environments, IT leaders must ensure that there is a robust yet agile framework in place for effective service delivery, informed decision-making, management of risk, and optimization of value. Increased business dependency and disruptive technology trends will require changes to IT management so that aspects such as security, IT strategic planning, and portfolio management are developed as business capabilities rather than remaining siloed within the IT organization
Key topics: enterprise architecture, portfolio management, IT governance, IT planning, innovation management, security, risk management, information governance, business continuity, licensing, IT financial management, contract management and procurement.
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16:30
Managing enterprise risk, security and compliance
Maintaining security is a constant challenge in a complex threat environment
Better protection is required from the most visible of threats as well as advanced stealth approaches
What changes and improvements should organizations be demanding from their security providers?
Failure to protect sensitive information will have a negative impact on the perception of an organization
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Andy Kellett
Senior Analyst, Software – IT Solutions
Ovum
16:30
Continuous Delivery for agile organizations
The DevOps and continuous delivery landscape
The enterprise context - need for DevOps processes and tooling
The changing software development scenario - how can continuous delivery help?
The bottom-line - shorten the feedback loop to innovate
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Chandranshu Singh
Senior Analyst, Software – IT Solutions
Ovum
16:30
Adopting an enterprise architecture approach to IT strategy and planning.
Assisting organizations with planning and executing change
Successful utilization of enterprise architecture demands organization-wide buy-in
Focus on supporting the needs of the organization, as well as the building of models
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Mark Blowers
Practice Leader
Ovum
17:00
What does IT all mean?
With fundamental developments in Information Technologies, we believe that CIOs must re-examine their assumptions about the role of IT in their organizations. Terry White will examine current trends in IT, with a view to extracting the implications for CIOs and IT departments. He will look at the meaning behind Cloud, mobility, BYOD, and other essential technologies that will change everything for internal IT functions. He believes that IT departments will have to change radically if they are to remain a key element of business success.-
Terry White
Director
CXO Advisor
17:30
Keynote Presentation:The Quest for that Elusive IT Value - the Role of the CEO
There has been much discussion of late on the changing role of the CIO - indeed, even if the role will continue to exist. Yet, it is the other business leaders, starting with the CEO, who play the pivotal role in determining whether or not their organisations maximise value from their IT spend. The speaker will discuss how we got to where we are today, the “perfect storm” that is fuelling the urgent need for change now, and introduce a simple, yet powerful framework, whereby CEOs, as well as the rest of the executive team, LOB managers and the CIO can understand their essential roles, and accept their accountability related to IT.-
John Thorp
President
The Thorp Network
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18:00
On The Radar Drinks Reception
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