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Introduction

Lots of exciting new developments for 2013

Recent years have seen the transformation of the ICT department from being a provider and controller of technology, to a vital business-strategic function that forms a core part of service delivery to both customers and the enterprise. Accordingly, the modern ICT department is more than a mere technical back-office function. It is a business enabler that not only understands and facilitates the operations, but also innovates and provides insight for the continuous improvement of core processes and outputs. It is unsurprising then, that the CIO’s role now encompasses a wide range of diverse areas.

The Congress is structured around the following themes:
Transforming Infrastructure & Services, Information Management & Analytics, Adapting to IT Consumerization, Optimizing Customer Experience and Enterprise IT Management. All the most important issues faced by senior IT executives will be addressed at Ovum’s 2013 Congress over the course of two days and you will ultimately come away with a blueprint for tackling the issues facing your organization.

As well as hearing from our expert speaker faculty, you’ll be able to utilize a host of new features for 2013 including our ‘On the Radar Village’ and Awards which will showcase the solution providers who are offering the latest innovative solutions today. There is also the opportunity to sign up to one of our in-depth sector breakfast briefings covering Higher Education, the Public Sector and Financial Services or to enquire about registering for our CIO Senior Leadership Stream.

So to take advantage of all of this combined with the detailed business understanding of the IIAR’s ‘Global Analyst Firm of the Year’, join us at the Ovum Industry Congress 2013.

2013 Highlights

Sector Breakfast Briefings

Designed to offer an in-depth, interactive look at three key sectors, the Ovum breakfast briefings will be led by the designated Practice Leader and a representative from one our strategic event partners.

The briefings will focus on the following sectors:

Higher Education

Building a student enrolment strategy that spans the entire student lifecycle.

This session will explore the key questions and hurdles facing institutions considering an organization-wide CRM strategy.

Public Sector

Practical Steps to the Cloud for Government Agencies.

This session will discuss the experiences of early adopters of cloud services in the public sector

Financial Services

Delivering customer experience management in Financial Services.

This session will debate the key priorities for banks and insurers in enhancing the customer experience.

To book your place at one of the sector breakfast briefings make your selection on the main registration page. Places are allocated on a first come first served basis.

The Ovum Senior Leadership stream

The Ovum Senior Leadership stream is designed to address those big picture issues facing the ICT leaders in your organisation. This C-Level only stream will focus on those areas with business wide ramifications and will help to equip senior executives to better overcome them.

The agenda for this stream will be as follows:

11:45 – 13:15 Better, faster, less costly and less risk – The new logic of ICT projects

13:15 – 14:15 Ovum Senior Leadership Lunch

14:15 – 15:45 “Stuff that just works!” – tales of success from the frontline of ICT-enabled business change

Ovum On the Radar Awards

Ovum is holding its first annual “On the Radar” Customer Awards to recognize outstanding companies for their use of emerging technologies that generate significant business value across three categories. Common criteria for all three categories will include quality of the measurement program, how the organization learned to adopt the emerging technology, and business value delivered.

The categories that will be judged in 2013 are:

BIG DATA

Nominations will be judged on the use of big data and analytics to pioneer new products, services or processes to help change the direction of an organization and projects that address a problem or opportunity that before seemed to be impossible.

ENTERPRISE GAMIFICATION

Nominations will be judged on balanced use of social, reputation, and game mechanics; understanding of non-technology issues such as human motivation and design considerations; grasp of legal and regulatory concerns; and the roadmap for avoiding engagement decay. The projects could be focused on employee-facing or customer-facing uses of gamification.

INFRASTRUCTURE TRANSFORMATION

Nominations will be judged on whether the solution delivering business value by addressing and simplying complexity, particularly in the area of deploying services; does the solution challenge the economics of operating a data center; and does the solution allow non-IT audience to understand its

value proposition – as the federated IT department is becoming a reality where line of business has

more influence on technology purchasing.

Entries will be reviewed by a panel of judges that includes Ovum IT Research Fellows Tim Jennings and Carter Lusher along with the respective practice leader and lead analyst for each category. There will be 10 evaluation criteria that reflect the unique characteristics of each category. Nominees will be judged on they utilized emerging technology and how they demonstrated real business value.

Nominations will be accepted from March 28th, 2013 from any end-user organization that has implemented a program or project in any of the three categories with resulting business impact.